What product categories does Punchit offer?

Punchit specializes in portable fog/smoke machines (FM-40W series) and a full range of photography & smartphone accessories including selfie sticks, tripods, ring lights, phone cases, power banks, and Bluetooth remotes. All products are developed and manufactured in-house, giving us full control over quality and lead times.

Do you support OEM and ODM orders?

Yes — OEM and ODM are our core strengths. With over 10 years of manufacturing experience, we offer full customization services:

• Product customization: Custom color, material, function modifications, and mold development for new designs
• Packaging customization: Branded gift boxes, blister packs, insert cards, manuals in your language
• Logo & branding: Laser engraving, silk-screen printing, or embossed logo on products and packaging
• Custom accessories: Tailored cable lengths, adapter types (EU/UK/US/AU plugs), and bundled accessories

What is the minimum order quantity (MOQ)?

Our MOQ is highly flexible compared to industry standards:

• Stock items: As low as 50 pieces — ideal for trial orders and new market testing
• OEM/Custom orders: Typically 500–1,000 pieces depending on the customization level
• ODM (new mold): MOQ is negotiable; we work with you to find a viable quantity

We understand that every market is different. Start small, test your market, then scale — we’ll grow with you.

How long does custom product development take?

• Sample production: 7–15 working days for standard OEM samples
• New mold development (ODM): 30–45 days depending on complexity
• Mass production after sample approval: 15–30 days for orders up to 10,000 pieces

What certifications do your products carry?

All Punchit products are tested and certified to meet international standards for their target markets:

• CE — Required for European Union markets
• FCC — Compliance for electromagnetic compatibility
• RoHS — Restriction of Hazardous Substances, ensuring eco-friendly materials
• Additional certifications available upon request for specific markets (e.g., UKCA for the UK, PSE for Japan)

Certification reports and test documents are provided free of charge with every order.

What is your quality control process?

Quality is built into every stage of our manufacturing process — not just inspected at the end:

• IQC (Incoming Quality Control): All raw materials and components inspected upon arrival
• IPQC (In-Process Quality Control): Inspection at each critical assembly stage
• FQC (Final Quality Control): 100% full-function testing before packing
• OQC (Outgoing Quality Control): AQL sampling inspection per ISO 2859-1 standards

Our defect rate is maintained below 0.3%, backed by our 200,000+ satisfied end-users worldwide.

Can I request a product sample before placing a bulk order?

Absolutely. We strongly encourage sampling before bulk orders. Sample policy:

• Stock samples: Available within 3–5 days; sample cost is refundable against your first bulk order
• OEM samples: 7–15 days; a sample fee applies depending on customization scope
• Shipping: Sample shipping is typically at buyer’s cost via DHL/FedEx Express (3–5 days worldwide)

How does your pricing work for bulk orders?

As a factory-direct manufacturer, we eliminate middlemen to offer the most competitive pricing in the industry. Our pricing structure is tiered:

• The more you order, the lower the per-unit cost
• Annual volume agreements unlock additional discounts
• Transparent pricing — no hidden fees; tooling costs for custom molds are listed separately

Contact our sales team with your target quantity and specifications for a detailed quotation.

What payment methods do you accept?

We offer flexible payment terms to suit different buyer preferences:

• T/T (Telegraphic Transfer): Standard 30% deposit + 70% before shipment — our most common terms
• L/C (Letter of Credit): Accepted for orders above $30,000 USD
• Credit Card: Visa, MasterCard via secure payment link (for smaller orders & samples)
• Western Union / PayPal: Available for sample payments

What currency are prices quoted in?

Our standard quotations are in USD. We can also quote in EUR or CNY upon request. Exchange rate fluctuations for large orders can be hedged — discuss this with your sales representative.

What is the typical production lead time?

• In-stock items: 3–5 working days after payment confirmation
• OEM orders (standard customization): 20–30 working days
• ODM orders (new mold required): 45–60 working days
• Peak season (Q3–Q4): Allow an additional 5–10 days; we recommend placing orders early

What shipping methods and trade terms do you offer?

We support all major international trade terms:

• FOB Shenzhen/Guangzhou: Most common — you arrange your own forwarder from our port
• CIF: We handle freight + insurance to your destination port
• DDP (Delivered Duty Paid): Full door-to-door service including customs clearance — ideal for buyers who want a hands-off experience
• Express (DHL/FedEx/UPS): For samples and urgent small orders, 3–7 days worldwide
• Air freight: 7–15 days for mid-size orders
• Sea freight: 20–40 days depending on destination; most cost-effective for large orders

Can you customize packaging for our brand?

Yes — custom packaging is one of our most popular OEM services:

• Custom printed gift boxes with your brand design
• Blister cards, hang tabs, and window boxes
• Multi-language user manuals and warranty cards
• Barcode/UPC/EAN labeling per your requirements
• Master carton markings per your shipping specs

Our in-house design team can help refine your packaging artwork at no extra charge.

What is your warranty policy?

We stand behind every product we manufacture:

• Standard warranty: 12 months from the date of shipment for all products
• Extended warranty: Available upon request (up to 24 months for select products)
• Coverage: Manufacturing defects, material failures, and functional issues
• Resolution: Replacement units shipped with next order, or credit note — your choice

What happens if we receive defective products?

We maintain a strict defect resolution process:

• Report the issue with photos/video within 30 days of receipt
• Our QC team will review and confirm within 48 hours
• Replacement units or credit will be arranged in the next shipment at no cost
• For batch issues (>2% defect rate), we offer full replacement or refund of affected units

Do you provide technical support and product training?

Yes — we offer comprehensive post-sale support:

• Technical documentation: Datasheets, user manuals, troubleshooting guides in multiple languages
• Online support: Dedicated WhatsApp / WeChat / Email support with <24 hour response time
• Product training: Video training sessions for your sales team on product features and selling points
• Marketing materials: High-resolution product images, videos, and spec sheets for your catalog or e-commerce listings

How do I get started with Punchit?

Getting started is simple:

• Step 1: Contact us with your product interests and target market
• Step 2: Receive a detailed quotation within 24 hours
• Step 3: Request samples for evaluation
• Step 4: Confirm order details, place deposit, and we begin production
• Step 5: Quality inspection, shipping, and ongoing partnership