سياسة الشحن
Artica Commerce Co., Ltd (HK PUNCHIT / www.wawsem.com)
Registration No.: 63077363
Last updated: July 21, 2026
1. Shipping Coverage
We ship worldwide to most countries. Our primary markets include Europe, the Middle East, Southeast Asia, and South America. Shipping availability and costs depend on the destination country and the size/weight of the order.
2. Processing Time
- In-stock products: Orders are processed within 1–3 business days after payment confirmation.
- OEM / custom orders: Processing time varies depending on the order complexity and quantity. We will provide an estimated timeline at the time of order confirmation.
- Large bulk orders: May require additional processing time. We will communicate the expected timeline before confirming the order.
3. Shipping Methods and Delivery Times
Delivery times are estimates and may vary depending on customs processing, weather, and other factors beyond our control.
| Method | Estimated Delivery | Tracking |
|---|---|---|
| Express (DHL / FedEx / UPS) | 3–7 business days | Yes |
| Standard Air Freight | 7–15 business days | Yes |
| Sea Freight (LCL/FCL) | 20–45 business days | Yes |
| Economy / Postal | 15–30 business days | Limited |
4. Shipping Costs
Shipping costs are calculated based on the destination, weight, and dimensions of the shipment. The exact shipping cost will be displayed at checkout or quoted before order confirmation for wholesale orders.
5. Customs and Import Duties
International shipments may be subject to customs duties, import taxes, or tariffs imposed by the destination country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an order.
6. Order Tracking
Once your order is shipped, we will provide a tracking number via email. You can use this number to track your shipment through the carrier’s website.
7. Damaged or Lost Shipments
If your package arrives damaged or is lost in transit, please contact us immediately with your order number and photos of the damage (if applicable). We will work with the shipping carrier to resolve the issue, which may include reshipment or a refund of the product cost.
8. Incorrect Shipping Address
Please ensure your shipping address is correct at the time of order. We are not responsible for orders shipped to an incorrect address provided by the buyer. If you notice an error, contact us immediately and we will do our best to correct it before shipment.
9. Governing Law
These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.
10. Contact Us
Company Information
| اسم الشركة | Artica Commerce Co., Ltd |
| Registration No. | 63077363 |
| Trade Name | لكمة |
| Website | www.wawsem.com |
| بريد إلكتروني | vivi@wawsem.com |
| واتساب | +86 189 2484 9133 |
| Address | Baolong Specialized and New Industrial Park, No. 16 Baolong Third Road, Baolong Community, Baolong Street, Longgang District, Shenzhen, Guangdong, China, 518100 |