{"id":8700,"date":"2026-07-21T14:42:27","date_gmt":"2026-07-21T06:42:27","guid":{"rendered":"https:\/\/wawsem.com\/after-sales-service\/"},"modified":"2026-07-22T15:10:39","modified_gmt":"2026-07-22T07:10:39","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/wawsem.com\/es\/after-sales-service\/","title":{"rendered":"Servicio postventa"},"content":{"rendered":"<h2>Pol\u00edtica de servicio postventa<\/h2>\n<p><strong>Artica Commerce Co., Ltd<\/strong> (HK PUNCHIT \/ www.wawsem.com)<br>\nN\u00ba de registro: 63077363<br>\n\u00daltima actualizaci\u00f3n: 21 de julio de 2026<\/p>\n\n<h3>1. Nuestro Compromiso<\/h3>\n<p>En Punchit, respaldamos la calidad de nuestros productos. Si recibe un producto con un problema de calidad, trabajaremos con usted para resolverlo r\u00e1pidamente mediante reemplazo o reembolso.<\/p>\n\n<h3>2. Cobertura de problemas de calidad<\/h3>\n<p>Un problema de calidad incluye, entre otros:<\/p>\n<ul>\n<li>Defectos de fabricaci\u00f3n (circuitos defectuosos, componentes defectuosos, piezas que funcionan mal)<\/li>\n<li>El producto no funciona como se describe o anuncia<\/li>\n<li>Piezas o accesorios faltantes en el momento de la entrega<\/li>\n<li>Da\u00f1o visible presente al desembalar (proporcione fotograf\u00edas dentro de las 48 horas posteriores a la entrega)<\/li>\n<\/ul>\n\n<h3>3. Opciones de resoluci\u00f3n<\/h3>\n<p>Cuando se confirma un problema de calidad, ofrecemos las siguientes soluciones:<\/p>\n<ul>\n<li><strong>Reemplazo:<\/strong> Le reenviaremos el producto defectuoso o las piezas de repuesto espec\u00edficas sin coste adicional.<\/li>\n<li><strong>Reembolso:<\/strong> Emitiremos un reembolso por el precio de compra del producto. Por favor tenga en cuenta que <strong>Los gastos de env\u00edo no son reembolsables.<\/strong> bajo ninguna circunstancia.<\/li>\n<\/ul>\n\n<h3>4. Lo que no est\u00e1 cubierto<\/h3>\n<ul>\n<li>Da\u00f1os causados \u200b\u200bpor mal uso, abuso o manipulaci\u00f3n inadecuada.<\/li>\n<li>Da\u00f1os por modificaci\u00f3n o reparaci\u00f3n no autorizada<\/li>\n<li>Desgaste normal (por ejemplo, rayones, degradaci\u00f3n de la bater\u00eda con el tiempo)<\/li>\n<li>Da\u00f1os causados \u200b\u200bpor agua, fuego o factores externos no relacionados con el defecto del producto.<\/li>\n<li>Productos comprados a revendedores no autorizados<\/li>\n<\/ul>\n\n<h3>5. C\u00f3mo reclamar<\/h3>\n<ol>\n<li>Cont\u00e1ctenos por correo electr\u00f3nico (<strong>vivi@wawsem.com<\/strong>) o WhatsApp (<strong>+86 189 2484 9133<\/strong>) dentro <strong>30 dias<\/strong> de entrega.<\/li>\n<li>Proporciona tu <strong>n\u00famero de orden<\/strong>, un claro <strong>descripci\u00f3n del problema<\/strong>, y <strong>fotos o v\u00eddeos<\/strong> mostrando el defecto.<\/li>\n<li>Nuestro equipo revisar\u00e1 su reclamo dentro de <strong>2 a 3 d\u00edas h\u00e1biles<\/strong> y proporcionar una resoluci\u00f3n.<\/li>\n<\/ol>\n\n<h3>6. Detalles del reembolso<\/h3>\n<ul>\n<li>Los reembolsos se aplican al <strong>solo precio del producto<\/strong>; Los gastos de env\u00edo originales y los gastos de env\u00edo de devoluci\u00f3n no son reembolsables.<\/li>\n<li>Los reembolsos se procesar\u00e1n al m\u00e9todo de pago original dentro de <strong>7 a 14 d\u00edas h\u00e1biles<\/strong> despu\u00e9s de la aprobaci\u00f3n.<\/li>\n<li>Para pagos por transferencia bancaria, es posible que se aplique un tiempo de procesamiento adicional seg\u00fan su banco.<\/li>\n<\/ul>\n\n<h3>7. Reemplazo\/Reenv\u00edo<\/h3>\n<ul>\n<li>Los productos o piezas de repuesto se enviar\u00e1n a nuestro costo.<\/li>\n<li>Le proporcionaremos un n\u00famero de seguimiento para el env\u00edo de reemplazo.<\/li>\n<\/ul>\n\n<h3>8. Pedidos mayoristas y OEM<\/h3>\n<p>Para pedidos al por mayor o OEM, los t\u00e9rminos posventa pueden variar seg\u00fan el acuerdo de compra. Consulte la confirmaci\u00f3n de su pedido o cont\u00e1ctenos para conocer los t\u00e9rminos espec\u00edficos.<\/p>\n\n<h3>9. Ley aplicable<\/h3>\n<p>Estos T\u00e9rminos y condiciones se rigen por las leyes de la Regi\u00f3n Administrativa Especial de Hong Kong. Cualquier disputa que surja de estos T\u00e9rminos o est\u00e9 relacionada con ellos se someter\u00e1 a la jurisdicci\u00f3n exclusiva de los tribunales de la Regi\u00f3n Administrativa Especial de Hong Kong.<\/p>\n\n<h3>10. Cont\u00e1ctenos<\/h3>\n<h3>Informaci\u00f3n de la empresa<\/h3>\n<table style=\"width: 100%; max-width: 600px; border-collapse: collapse; margin-bottom: 20px;\">\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600; width: 40%;\">nombre de empresa<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">Artica Commerce Co., Ltd<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">N\u00famero de registro.<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">63077363<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">Nombre comercial<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">Punchit<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">Sitio web<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">www.wawsem.com<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">Correo electr\u00f3nico<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">vivi@wawsem.com<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">WhatsApp<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">+86 189 2484 9133<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">DIRECCI\u00d3N<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">Parque industrial nuevo y especializado de Baolong, No. 16 Baolong Third Road, comunidad de Baolong, calle Baolong, distrito de Longgang, Shenzhen, Guangdong, China, 518100<\/td><\/tr>\n<\/table>","protected":false},"excerpt":{"rendered":"<p>After-Sales Service Policy Artica Commerce Co., Ltd (HK PUNCHIT \/ www.wawsem.com) Registration No.: 63077363 Last updated: July 21, 2026 1. Our Commitment At Punchit, we stand behind the quality of our products. If you receive a product with a quality issue, we will work with you to resolve it promptly through replacement or refund. 2. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8700","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wawsem.com\/es\/wp-json\/wp\/v2\/pages\/8700","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wawsem.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wawsem.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wawsem.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wawsem.com\/es\/wp-json\/wp\/v2\/comments?post=8700"}],"version-history":[{"count":7,"href":"https:\/\/wawsem.com\/es\/wp-json\/wp\/v2\/pages\/8700\/revisions"}],"predecessor-version":[{"id":8814,"href":"https:\/\/wawsem.com\/es\/wp-json\/wp\/v2\/pages\/8700\/revisions\/8814"}],"wp:attachment":[{"href":"https:\/\/wawsem.com\/es\/wp-json\/wp\/v2\/media?parent=8700"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}