{"id":8700,"date":"2026-07-21T14:42:27","date_gmt":"2026-07-21T06:42:27","guid":{"rendered":"https:\/\/wawsem.com\/after-sales-service\/"},"modified":"2026-07-22T15:10:39","modified_gmt":"2026-07-22T07:10:39","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/wawsem.com\/fr\/after-sales-service\/","title":{"rendered":"Service apr\u00e8s-vente"},"content":{"rendered":"<h2>Politique de service apr\u00e8s-vente<\/h2>\n<p><strong>Artica Commerce Co., Ltd.<\/strong> (HK PUNCHIT \/ www.wawsem.com)<br>\nNum\u00e9ro d'enregistrement : 63077363<br>\nDerni\u00e8re mise \u00e0 jour : 21 juillet 2026<\/p>\n\n<h3>1. Our Commitment<\/h3>\n<p>At Punchit, we stand behind the quality of our products. If you receive a product with a quality issue, we will work with you to resolve it promptly through replacement or refund.<\/p>\n\n<h3>2. Quality Issue Coverage<\/h3>\n<p>A quality issue includes but is not limited to:<\/p>\n<ul>\n<li>Manufacturing defects (faulty circuitry, defective components, malfunctioning parts)<\/li>\n<li>Product does not function as described or advertised<\/li>\n<li>Missing parts or accessories upon delivery<\/li>\n<li>Visible damage present upon unboxing (please provide photos within 48 hours of delivery)<\/li>\n<\/ul>\n\n<h3>3. Resolution Options<\/h3>\n<p>When a quality issue is confirmed, we offer the following solutions:<\/p>\n<ul>\n<li><strong>Replacement:<\/strong> We will resend the defective product or the specific replacement parts to you at no additional cost.<\/li>\n<li><strong>Refund:<\/strong> We will issue a refund for the product purchase price. Please note that <strong>shipping fees are non-refundable<\/strong> under any circumstances.<\/li>\n<\/ul>\n\n<h3>4. What Is Not Covered<\/h3>\n<ul>\n<li>Damage caused by misuse, abuse, or improper handling<\/li>\n<li>Damage from unauthorized modification or repair<\/li>\n<li>Normal wear and tear (e.g., scratches, battery degradation over time)<\/li>\n<li>Damage caused by water, fire, or external factors unrelated to product defect<\/li>\n<li>Produits achet\u00e9s aupr\u00e8s de revendeurs non autoris\u00e9s<\/li>\n<\/ul>\n\n<h3>5. How to Claim<\/h3>\n<ol>\n<li>Contactez-nous par email (<strong>vivi@wawsem.com<\/strong>) ou WhatsApp (<strong>+86 189 2484 9133<\/strong>) within <strong>30 days<\/strong> of delivery.<\/li>\n<li>Fournissez votre <strong>num\u00e9ro de commande<\/strong>, un clair <strong>description du probl\u00e8me<\/strong>, and <strong>photos ou vid\u00e9os<\/strong> showing the defect.<\/li>\n<li>Our team will review your claim within <strong>2 \u00e0 3 jours ouvrables<\/strong> and provide a resolution.<\/li>\n<\/ol>\n\n<h3>6. Refund Details<\/h3>\n<ul>\n<li>Refunds apply to the <strong>product price only<\/strong>; original shipping fees and return shipping costs are non-refundable.<\/li>\n<li>Refunds will be processed to the original payment method within <strong>7\u201314 business days<\/strong> after approval.<\/li>\n<li>For bank transfer payments, additional processing time may apply depending on your bank.<\/li>\n<\/ul>\n\n<h3>7. Replacement \/ Reshipment<\/h3>\n<ul>\n<li>Replacement products or parts will be shipped at our cost.<\/li>\n<li>We will provide a tracking number for the replacement shipment.<\/li>\n<\/ul>\n\n<h3>8. Wholesale and OEM Orders<\/h3>\n<p>For bulk or OEM orders, after-sales terms may vary based on the purchase agreement. Please refer to your order confirmation or contact us for specific terms.<\/p>\n\n<h3>9. Loi applicable<\/h3>\n<p>Les pr\u00e9sentes conditions g\u00e9n\u00e9rales sont r\u00e9gies par les lois de la r\u00e9gion administrative sp\u00e9ciale de Hong Kong. Tout litige d\u00e9coulant de ou en relation avec les pr\u00e9sentes Conditions sera soumis \u00e0 la comp\u00e9tence exclusive des tribunaux de la r\u00e9gion administrative sp\u00e9ciale de Hong Kong.<\/p>\n\n<h3>10. Contact Us<\/h3>\n<h3>Informations sur l'entreprise<\/h3>\n<table style=\"width: 100%; max-width: 600px; border-collapse: collapse; margin-bottom: 20px;\">\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600; width: 40%;\">Nom de l'entreprise<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">Artica Commerce Co., Ltd.<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">Num\u00e9ro d'enregistrement.<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">63077363<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">Nom commercial<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">Coup de poing<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">Site web<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">www.wawsem.com<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">E-mail<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">vivi@wawsem.com<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">WhatsApp<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">+86 189 2484 9133<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">Adresse<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">Parc industriel sp\u00e9cialis\u00e9 et nouveau de Baolong, n\u00b0 16 Baolong Third Road, Baolong Community, Baolong Street, Longgang District, Shenzhen, Guangdong, Chine, 518100<\/td><\/tr>\n<\/table>","protected":false},"excerpt":{"rendered":"<p>After-Sales Service Policy Artica Commerce Co., Ltd (HK PUNCHIT \/ www.wawsem.com) Registration No.: 63077363 Last updated: July 21, 2026 1. Our Commitment At Punchit, we stand behind the quality of our products. If you receive a product with a quality issue, we will work with you to resolve it promptly through replacement or refund. 2. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8700","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/pages\/8700","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/comments?post=8700"}],"version-history":[{"count":7,"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/pages\/8700\/revisions"}],"predecessor-version":[{"id":8814,"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/pages\/8700\/revisions\/8814"}],"wp:attachment":[{"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/media?parent=8700"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}