{"id":8700,"date":"2026-07-21T14:42:27","date_gmt":"2026-07-21T06:42:27","guid":{"rendered":"https:\/\/wawsem.com\/after-sales-service\/"},"modified":"2026-07-22T15:10:39","modified_gmt":"2026-07-22T07:10:39","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/wawsem.com\/fr\/after-sales-service\/","title":{"rendered":"Service apr\u00e8s-vente"},"content":{"rendered":"<h2>After-Sales Service Policy<\/h2>\n<p><strong>Artica Commerce Co., Ltd<\/strong> (HK PUNCHIT \/ www.wawsem.com)<br>\nRegistration No.: 63077363<br>\nLast updated: July 21, 2026<\/p>\n\n<h3>1. Our Commitment<\/h3>\n<p>At Punchit, we stand behind the quality of our products. If you receive a product with a quality issue, we will work with you to resolve it promptly through replacement or refund.<\/p>\n\n<h3>2. Quality Issue Coverage<\/h3>\n<p>A quality issue includes but is not limited to:<\/p>\n<ul>\n<li>Manufacturing defects (faulty circuitry, defective components, malfunctioning parts)<\/li>\n<li>Product does not function as described or advertised<\/li>\n<li>Missing parts or accessories upon delivery<\/li>\n<li>Visible damage present upon unboxing (please provide photos within 48 hours of delivery)<\/li>\n<\/ul>\n\n<h3>3. Resolution Options<\/h3>\n<p>When a quality issue is confirmed, we offer the following solutions:<\/p>\n<ul>\n<li><strong>Replacement:<\/strong> We will resend the defective product or the specific replacement parts to you at no additional cost.<\/li>\n<li><strong>Refund:<\/strong> We will issue a refund for the product purchase price. Please note that <strong>shipping fees are non-refundable<\/strong> under any circumstances.<\/li>\n<\/ul>\n\n<h3>4. What Is Not Covered<\/h3>\n<ul>\n<li>Damage caused by misuse, abuse, or improper handling<\/li>\n<li>Damage from unauthorized modification or repair<\/li>\n<li>Normal wear and tear (e.g., scratches, battery degradation over time)<\/li>\n<li>Damage caused by water, fire, or external factors unrelated to product defect<\/li>\n<li>Products purchased from unauthorized resellers<\/li>\n<\/ul>\n\n<h3>5. How to Claim<\/h3>\n<ol>\n<li>Contact us via email (<strong>vivi@wawsem.com<\/strong>) or WhatsApp (<strong>+86 189 2484 9133<\/strong>) within <strong>30 days<\/strong> of delivery.<\/li>\n<li>Provide your <strong>order number<\/strong>, a clear <strong>description of the issue<\/strong>, and <strong>photos or videos<\/strong> showing the defect.<\/li>\n<li>Our team will review your claim within <strong>2\u20133 business days<\/strong> and provide a resolution.<\/li>\n<\/ol>\n\n<h3>6. Refund Details<\/h3>\n<ul>\n<li>Refunds apply to the <strong>product price only<\/strong>; original shipping fees and return shipping costs are non-refundable.<\/li>\n<li>Refunds will be processed to the original payment method within <strong>7\u201314 business days<\/strong> after approval.<\/li>\n<li>For bank transfer payments, additional processing time may apply depending on your bank.<\/li>\n<\/ul>\n\n<h3>7. Replacement \/ Reshipment<\/h3>\n<ul>\n<li>Replacement products or parts will be shipped at our cost.<\/li>\n<li>We will provide a tracking number for the replacement shipment.<\/li>\n<\/ul>\n\n<h3>8. Wholesale and OEM Orders<\/h3>\n<p>For bulk or OEM orders, after-sales terms may vary based on the purchase agreement. Please refer to your order confirmation or contact us for specific terms.<\/p>\n\n<h3>9. Governing Law<\/h3>\n<p>These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.<\/p>\n\n<h3>10. Contact Us<\/h3>\n<h3>Company Information<\/h3>\n<table style=\"width: 100%; max-width: 600px; border-collapse: collapse; margin-bottom: 20px;\">\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600; width: 40%;\">Company Name<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">Artica Commerce Co., Ltd<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">Registration No.<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">63077363<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">Trade Name<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">Coup de poing<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">Website<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">www.wawsem.com<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">Email<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">vivi@wawsem.com<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">WhatsApp<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">+86 189 2484 9133<\/td><\/tr>\n<tr><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #666; font-weight: 600;\">Address<\/td><td style=\"padding: 10px; border-bottom: 1px solid #eee; color: #333;\">Baolong Specialized and New Industrial Park, No. 16 Baolong Third Road, Baolong Community, Baolong Street, Longgang District, Shenzhen, Guangdong, China, 518100<\/td><\/tr>\n<\/table>","protected":false},"excerpt":{"rendered":"<p>After-Sales Service Policy Artica Commerce Co., Ltd (HK PUNCHIT \/ www.wawsem.com) Registration No.: 63077363 Last updated: July 21, 2026 1. Our Commitment At Punchit, we stand behind the quality of our products. If you receive a product with a quality issue, we will work with you to resolve it promptly through replacement or refund. 2. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8700","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/pages\/8700","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/comments?post=8700"}],"version-history":[{"count":7,"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/pages\/8700\/revisions"}],"predecessor-version":[{"id":8814,"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/pages\/8700\/revisions\/8814"}],"wp:attachment":[{"href":"https:\/\/wawsem.com\/fr\/wp-json\/wp\/v2\/media?parent=8700"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}