After-Sales Service

After-Sales Service Policy

Artica Commerce Co., Ltd (HK PUNCHIT / www.wawsem.com)
Registration No.: 63077363
Last updated: July 21, 2026

1. Our Commitment

At Punchit, we stand behind the quality of our products. If you receive a product with a quality issue, we will work with you to resolve it promptly through replacement or refund.

2. Quality Issue Coverage

A quality issue includes but is not limited to:

Manufacturing defects (faulty circuitry, defective components, malfunctioning parts)
Product does not function as described or advertised
Missing parts or accessories upon delivery
Visible damage present upon unboxing (please provide photos within 48 hours of delivery)

3. Resolution Options

When a quality issue is confirmed, we offer the following solutions:

Replacement: We will resend the defective product or the specific replacement parts to you at no additional cost.
Refund: We will issue a refund for the product purchase price. Please note that shipping fees are non-refundable under any circumstances.

4. What Is Not Covered

Damage caused by misuse, abuse, or improper handling
Damage from unauthorized modification or repair
Normal wear and tear (e.g., scratches, battery degradation over time)
Damage caused by water, fire, or external factors unrelated to product defect
Products purchased from unauthorized resellers

5. How to Claim

Contact us via email (vivi@wawsem.com) or WhatsApp (+86 189 2484 9133) within 30 days of delivery.
Provide your order number, a clear description of the issue, and photos or videos showing the defect.
Our team will review your claim within 2–3 business days and provide a resolution.

6. Refund Details

Refunds apply to the product price only; original shipping fees and return shipping costs are non-refundable.
Refunds will be processed to the original payment method within 7–14 business days after approval.
For bank transfer payments, additional processing time may apply depending on your bank.

7. Replacement / Reshipment

Replacement products or parts will be shipped at our cost.
We will provide a tracking number for the replacement shipment.

8. Wholesale and OEM Orders

For bulk or OEM orders, after-sales terms may vary based on the purchase agreement. Please refer to your order confirmation or contact us for specific terms.

9. Governing Law

These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

Service après-vente