Politique de service après-vente
Artica Commerce Co., Ltd. (HK PUNCHIT / www.wawsem.com)
Numéro d'enregistrement : 63077363
Dernière mise à jour : 21 juillet 2026
1. Our Commitment
At Punchit, we stand behind the quality of our products. If you receive a product with a quality issue, we will work with you to resolve it promptly through replacement or refund.
2. Quality Issue Coverage
A quality issue includes but is not limited to:
- Manufacturing defects (faulty circuitry, defective components, malfunctioning parts)
- Product does not function as described or advertised
- Missing parts or accessories upon delivery
- Visible damage present upon unboxing (please provide photos within 48 hours of delivery)
3. Resolution Options
When a quality issue is confirmed, we offer the following solutions:
- Replacement: We will resend the defective product or the specific replacement parts to you at no additional cost.
- Refund: We will issue a refund for the product purchase price. Please note that shipping fees are non-refundable under any circumstances.
4. What Is Not Covered
- Damage caused by misuse, abuse, or improper handling
- Damage from unauthorized modification or repair
- Normal wear and tear (e.g., scratches, battery degradation over time)
- Damage caused by water, fire, or external factors unrelated to product defect
- Produits achetés auprès de revendeurs non autorisés
5. How to Claim
- Contactez-nous par email (vivi@wawsem.com) ou WhatsApp (+86 189 2484 9133) within 30 days of delivery.
- Fournissez votre numéro de commande, un clair description du problème, and photos ou vidéos showing the defect.
- Our team will review your claim within 2 à 3 jours ouvrables and provide a resolution.
6. Refund Details
- Refunds apply to the product price only; original shipping fees and return shipping costs are non-refundable.
- Refunds will be processed to the original payment method within 7–14 business days after approval.
- For bank transfer payments, additional processing time may apply depending on your bank.
7. Replacement / Reshipment
- Replacement products or parts will be shipped at our cost.
- We will provide a tracking number for the replacement shipment.
8. Wholesale and OEM Orders
For bulk or OEM orders, after-sales terms may vary based on the purchase agreement. Please refer to your order confirmation or contact us for specific terms.
9. Loi applicable
Les présentes conditions générales sont régies par les lois de la région administrative spéciale de Hong Kong. Tout litige découlant de ou en relation avec les présentes Conditions sera soumis à la compétence exclusive des tribunaux de la région administrative spéciale de Hong Kong.
10. Contact Us
Informations sur l'entreprise
| Nom de l'entreprise | Artica Commerce Co., Ltd. |
| Numéro d'enregistrement. | 63077363 |
| Nom commercial | Coup de poing |
| Site web | www.wawsem.com |
| vivi@wawsem.com | |
| +86 189 2484 9133 | |
| Adresse | Parc industriel spécialisé et nouveau de Baolong, n° 16 Baolong Third Road, Baolong Community, Baolong Street, Longgang District, Shenzhen, Guangdong, Chine, 518100 |